Terms & Conditions
OUR GUARANTEE
Tuff Industrial Products Inc. (TIPI) stands behind every product we sell and is dedicated to providing unsurpassed service and support to our customers. All products are of the highest quality and are guaranteed against defects in workmanship or materials. If you receive a product that does not perform as advertised, please call our Customer Service Department at 1-800-475-0068 so we can take immediate action to resolve any concern you may have regarding your purchase. You have our pledge that we will do our best to ensure your complete satisfaction.
PAYMENT TERMS
TIPI accepts cash, checks, money orders, wire transfers, and most major credit cards. For credit-approved customers that have established credit in good standing with TIPI, payment terms are net 30 days from the date of invoice. If a customer fails to make payment within thirty (30) days, TIPI may defer shipments until such payment is made, or may at its option, cancel all or any part of the unshipped order. The customer agrees to pay interest of 18% accrued monthly on all past-due balances.
SHIPPING
We make every effort to try to save you money on all shipping costs. Unless otherwise requested TIPI will typically ship your order via UPS whenever possible. Products are shipped F.O.B. from Broadview, IL to your location. However, should your order exceed UPS size or weight limits “Common Carriers” will be selected to speed your delivery time. You can in most cases estimate your freight and handling charges “prior” to purchase on our shopping cart with our freight estimator. C.O.D. shipments are not permitted. TIPI reserves the right to add any additional charges for services requested by the customer or shipping carrier, including but not limited to inside delivery, access to a loading dock, special routing, or residential delivery. Most orders will be processed and shipped within 5 business days. Expected delivery time frame is 7-10 business days after order is received. We reserve the right to amend or change this policy at any time.
C.O.D. shipments are not permitted. TIPI reserves the right to add any additional charges for services requested by the customer or shipping carrier, including but not limited to inside delivery, access to a loading dock, special routing, or residential delivery. We reserve the right to amend or change this policy at any time
PRICES
All published product or accessory prices are in U.S. Dollars and must be paid in U.S. Dollars and do not include freight, handling fees, or taxes. In the event of a publishing error, TIPI reserves the right to charge the correct price. TIPI works diligently with our suppliers to maintain pricing but they are subject to change according to market conditions and pricing of market-sensitive commodities. Prices on large quantities are available by request. Please contact us at 1-800-475-0068 for a quotation on these items.
SALES TAX
Customers are responsible for all applicable taxes or for providing a valid sales tax exemption certificate. State and local sales tax will be applied to items sold to customers in the state of Illinois unless sales tax exemption certification has been provided.
SHOPPING CART FREIGHT MISCALCULATIONS
TIPI does its best to obtain correct freight quotes. However, we are not responsible for miscalculations and will alert buyers in the event of the same. At that time the buyer may elect to cancel without penalty.
MAILERS
You may be included in mail sent US post office or by email. You always have the right to opt-out and unsubscribe.
INSPECTION AND ACCEPTANCE
Claims for damage, shortage, or errors in shipping must be reported within one (1) business day following delivery to the customer. Customer shall have five (5) business days from the date customer receives any products to inspect such products and services for defects and nonconformance which are not due to damage, shortage, or errors in shipping and notify TIPI, of any defects, nonconformance, or rejection of such products. Claims for shortages or other errors must be made in writing to TIPI within five (5) business days after receipt of shipment, and failure to give such notice shall constitute unqualified acceptance and a waiver of all such claims by the customer. After such acceptance, the customer shall have no right to reject the products for any reason or to revoke acceptance. Customer hereby agrees that such five (5) business day period is a reasonable amount of time for such inspection and revocation. The sole and exclusive remedy for merchandise alleged to be defective in workmanship or material will be the replacement of the merchandise subject to the manufacturer’s inspection and warranty and subject to the terms of the LIMITED WARRANTY set forth below.
OSHA Hazardous Substance
Material Safety Data Sheets (MSDS) for OSHA-defined hazardous substances are prepared and supplied by TIPI. The information and recommendations contained on the MSDS are believed by TIPI to be accurate. Customer is responsible for using proper PPE (personal protective equipment) when using product(s).
PRODUCT RETURNS
All product returns must be authorized by TIPI. If you would like to return a product, please contact Customer Service at 1-800-475-0068 for return instructions. Products that are stocked by TIPI may be returned within 30 days for credit, exchange, or refund. The customer is responsible for shipping costs both ways and a restocking charge of 20% will be applied. Returns after 30 days from the ship date will not be accepted. A customer may only return a product provided it is in new condition, suitable for resale in its undamaged original packaging.
ADDITIONAL TERMS
Trademarks & Copyrights/Intellectual Property Rights
The customer acknowledges that the information contained on its website including all images, designs, photographs, text, or other materials (the “content”) are copyrights, trademarks, or other intellectual property owned by Tuff Industrial Products, Inc. The contents of this website may not be copied, republished, downloaded, transmitted, or reproduced without the permission of TIPI.
Force Majeure
TIPI shall not be liable for any delay in or impairment of performance resulting in whole or in part from Acts of God, severe weather conditions, labor disruptions, governmental decrees or controls, insurrections, war risks, shortages, inability to procure or ship product or obtain permits and licenses, supplies or raw materials, or any other circumstances or causes beyond the control of TIPI in the conduct of its business.
APPLICABLE LAW
This site is controlled by us from our offices within the State of Illinois, United States of America. By accessing this site you agree that the laws of the State of Illinois. Any litigation will be brought exclusively in Cook County, Illinois and the customer consents to the jurisdiction of the Federal and State courts located therein, submits to the jurisdiction thereof, and waives the right to change venue.
LIMITED WARRANTY
TIPI’S SOLE AND EXCLUSIVE WARRANTY, IF ANY, IS THAT PROVIDED BY THE PRODUCT’S MANUFACTURER. TIPI MAKES NO EXPRESSED OR IMPLIED WARRANTIES. TIPI HEREBY DISCLAIMS ANY IMPLIED WARRANTIES, WHETHER IMPLIED BY OPERATION OF LAW OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS OR FITNESS FOR A PARTICULAR PURPOSE OR USE. NO WARRANTY WILL APPLY IF ANY PRODUCTS ARE IN ANY WAY ALTERED OR MODIFIED AFTER DELIVERY BY THE CUSTOMER. UNDER NO CIRCUMSTANCES, AND IN NO EVENT, WILL TIPI BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE OR ANY OTHER LOSS, DAMAGE, COST OF REPAIRS OR INCIDENTAL, OR LIQUIDATED DAMAGES?
TUFF INDUSTRIAL PRODUCTS
2120 Roberts Drive
Broadview, IL 60526